Customer Service

February 22, 2015 Sunday
From: Jim
To: Sassy
Date:  02/22/15 at 7:19 AM
Re: My Picture at a conference
Somehow I am jovial, and relaxed despite being here at home. I actually did not explore that case of Pino Noir yesterday. I do try to limit that as much as possible.
I have nicknames that people a sign to me:
[he listed off 8 nicknames]
…so rather dry stuff there.
You can call me whatever you’d like 😉
Sorry about hubby. At least you can take you’re mind off of him for a few minutes later this week.
XO
Jim
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From: Sassy
To: Jim
Date: Sun, Feb 22, 2015 at 10:09 AM
Subject: The name game
Good morning Jim!
So tough facing reality this morning.  Have a bad case of the “don’t wannas.”  Vacations have a sucky way of making me notice parts of my real life that aren’t set up right.  Luckily I have a juicy message from you! 
My goodness… people think you are serious, huh?  Makes me want to think of fun, silly or sexy nicknames for you!  
Most of my nicknames are riffs on my middle name.  I gave up my first name at 18 months to a doll.  No clue why.  According to family lore, my mom asked me to name the doll and I said my first name. She said, “No, that’s your name!”  I replied, no, my name was my middle name.  Somehow it stuck.  I have deleted my first name from everything I can, don’t even associate with it at all anymore.  
And now I have an entirely new name and sassy side of my personality to explore!  Heh. 
I’d better get rolling on exciting laundry and cleaning and ordering groceries delivered and… I am more than willing to stop now and then and write to you about naughty things like paying attention to your nipples!  You are my happy place right now.  Hope I can be that for you!

-S
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From: Jim 
To: Sassy
Date: 02/22/15 at 4:55 PM
Re: The name game
I can imagine how that must feel. The hard realities should make you appreciate the next vacation even more.
Yes, I was quite sober when I was a child. I had good reason to be due to nature and nurture. I learned to loosen up in my late teens and early twenties.
I try to present a kinder, gentler Jim when possible. Sometimes I come off as harsh and authoritarian. I do not mean to most of the time.
Happy to be your happy place! Especially if you don’t stop at the nipples!
-Jim
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From: Sassy
To: Jim
Date: Sun, Feb 22, 2015 at 6:34 PM
Subject: Sunday night
Ah… a peaceful Sunday night.  Hubby has gone off to help prep for a community event.  I am alone.  I’m trying to label trip photos in Google Plus for the two or three friends who use it.  Tedious but fun to relive the moments.  I post them to Facebook every day, then post them all to G+ when I get home.  Maybe I can bore you with them soon. Heh. 
Had a fun time at the birthday lunch.  We took over four tables at The Ninety Nine and ate and socialized.  The birthday guy seemed well pleased.  I set up a photo for Facebook with him being squeezed by two women.  Got quite the smile out of him!  
I need advice.  How do I get Verizon to do what I ask?  I’ve asked three times without any resolution! 
My mom moved in November.  I am at the tail-end of the massive project of closing and selling her home, getting everything settled with her finances etc.  I called Verizon 2 days before she moved to turn off her internet and move her phone and send the bills to me.  They moved her phone.  Yay! 
I called back 2 days after she moved to ask them to change the phone into her name (from my dad’s name).  I got a bill in mid-November (so they did change the mailing address) still in my Dad’s name that still billed for the internet.  I called to have them reverse that charge and change the name. 
I got a bill in mid-December.  In my dad’s name, with a credit for internet charge.  And a new internet charge.  I called to ask them to change the name and reverse the internet charge and please no more internet! 
I got a bill mid-January.   In my dad’s name, with a credit for internet charge.  And a new internet charge.  I called to ask them to change the name and reverse the internet charge and please no more internet!  They could see this had been going on for over two months, said the requests were in there, just “on hold.”  I asked them what I had to do get them to go through.  They said they would fix it. 
Each time it has taken more than 45 minutes on the phone, nice person promised to fix it.  Nothing. 
So… it’s mid-February.  Wanna guess what was in the mail today?  Yup.   A Verizon bill.  In my dad’s name, with a credit for internet charge.  And a new internet charge.  Any clue on how to make them do the two things I need done?  I wish there was a way to stop doing business with them.  I can usually resolve such things but I am stumped! 
Sorry to ask but you seem like someone who might have a bright idea! 
-S
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From: Jim
To: Sassy
Date: 02/22/15 at 6:54 PM
Subject: Try this IF Recipe: If I upload a photo to Facebook then also upload that photo to Picasa/Google plus.
Try this IF Recipe: If I upload a photo to Facebook then also upload that photo to Picasa/Google plus. https://ifttt.com/recipes/45966?z=4580398
That’s supposedly a program that will automatically post to G+ automatically when you post pics to FB. I don’t know how to set this up, but I know it’s possible. I’ll bet there is a young guy at the office that can help set that up.
I think the only way to get satisfaction from Verizon is to demand escalation immediately. As soon as the rep answers demand to speak to a supervisor. Be as assertive as you can about this right from the beginning. If they read the script again say “Stop talking. Put me through to your supervisor now, please.” Repeat that phrase until they transfer you. Don’t be surprised if they hang up…simply call back…lather, rinse, repeat.
When you are promised a resolution have them send that to you in email while you wait on the phone. There will be a confirmation number…make sure you have that.
That will work. They perform much better when you have a paper trail.  I used this technique with Fairpoint and US Cellular with success. I won’t be getting any Christmas cards from US Cellular.
Fairpoint workers were on strike when you started this process, for all I know they still are. I think that is why you are having a hard time.
That sounds like a fun birthday party. I like the baked scrod and the Buffalo tenders at the 99. The strawberry salad is really good, too. What a lucky guy, BTW.
-J 

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From: Sassy
To: Jim
Date: Sun, Feb 22, 2015 at 9:53 PM
Subject: No TV
Hiya Jim! 
Are you watching the Oscars?  
I am fated to write to you this evening!  Even though I rarely watch TV, I planned to see two shows tonight – Downton Abbey and the Oscars.  I’m not interested in movies much, but it’s a short course in pop culture and the fashion disasters can be fun.  So of course, the cable is not working!  Ha!  I suspect Hubby did something to it while I was gone to watch movies but no amount of knob fiddling will make it right. Ugh.  
Thanks for a tech solution to my photo issues.  And for the Verizon suggestion!  Bet that isn’t what you signed on to AM to do!  I appreciate it.  Any thorny problems I can help you solve?  🙂 
I feel like a dullard tonight… forgive me if my demure business lady is sneaking in.  I am dreading returning to work.  If it were a normal day, I’d be mildly morose.  But we’re having a 3 hour meeting with HR first thing to talk about the results of our Strengths Finder inventory.  Are you familiar with that?  
Let me escape into your arms?  Please be totally selfish for a moment and tell me something I can do for you in a sexy way?  
Here’s to touching… caressing… stroking… mmm… 
Have a good night, J.

-S

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